This article is a general guide to travel insurance policies, including some possible terms but is not a substitute for careful review of the specific policy you may purchase. Travel insurance policies differ markedly in their terms and conditions. |
Commonwealth Health Center on the Northern Mariana Islands
Travelers sometimes feel they can skip being insured if they're not carrying valuables, have changeable/refundable tickets, and can afford to be stranded at their destination for a while. Here are just four reasons that may not be the case:
These situations, plus many others, are explained in greater depth below.
There are two major classes of travel insurance:
When buying travel insurance, you should review the dates of coverage (include the day you leave and the day you arrive home; unavoidable delays are often automatically covered), whether it protects you enough financially, and the exclusions.
As you digest the kinds of coverage discussed below, you may discover that you only need one or a few types, e.g., medevac (medical evacuation) from a trip location very far from home. With some research, you may be able to find separate coverage for each need. But if you need many types of coverage, you'll likely want an integrated policy that offers "broad spectrum protection", some of which you may not need. This, because the marginal cost of complete coverage is usually very small...likely to be far less than separately covering each of many risks. The "Example tables of coverage" below introduce you to the many kinds of risks that can be covered.
efore, all international travelers should be certain that they have medical coverage, usually via a travel insurance policy that covers unexpected medical expenses incurred during their trip. Unless you won't be far from home, you should also opt for medical evacuation coverage discussed below.
Some hospitals may only admit you if you have evidence of a travel insurance policy or proof that you can pay.
When considering a travel insurance policy's medical coverage:
Particularly risky activities, such as climbing, are often not covered by regular policies
Caution: coverage for medical care does NOT automatically include medical evacuation.
If you have, or have ever sought treatment for, a medical condition, you should read the policy procedures on pre-existing medical conditions carefully. The insurer may
Pre-existing medical conditions can be a problem when getting a travel insurance
You may have difficulty obtaining travel insurance if you have a high-risk, pre-existing condition such as heart disease, or have been diagnosed with contributing factors towards disease, e.g., clotting problems or high blood pressure. If asked, you may be required to disclose information about major, existing conditions in your medical history to your insurer, even if you are not seeking coverage for pre-existing conditions; your policy may be completely invalidated if you fail to disclose something pertinent.
Some policies may cover you generally, but with some or all pre-existing conditions excluded. This is obviously undesirable if you have an existing condition that causes you significant problems or leaves you at risk. However, some policies will cover medical and other pre-existing conditions, but only if you buy coverage within a short time after booking your travel, perhaps just 24–48 hours; some other insurers may allow up to two weeks. This is after booking, not after final payment for any major component of the trip. For policies that offer to cover serious conditions, any medical assessment (as above) may well render last-minute policy purchase impossible.
You'll find it's worth considerable effort to first find quality coverage. Once you find such an insurer, you can then easily return to it to obtain similar coverage for later travel.
If you are pregnant or are undergoing fertility treatment, you should read the policy information regarding pregnancy. Most policies consider pregnancy a pre-existing condition, even though they may cover with no additional information or cost required subject to certain criteria. The requirements vary substantially. Sometimes an additional premium is required. Sometimes a letter is required from your obstetrician. Medical coverage may not be permitted beyond a certain stage of pregnancy. Different rules apply to multiple births, or IVF births. If you have ever been hospitalized due to the pregnancy, coverage may be denied altogether. Continued care of the infant might not be covered by your policy. Always have Medevac insurance in case of premature birth, or you will be stranded!
Some pre-existing conditions will cause insurers to completely refuse all medical coverage, even for seemingly unrelated events. This will vary by insurer, but includes conditions like terminal illness, being an organ donation recipient, having AIDS, and similar systemic risky conditions. Such people may not be able to travel securely or receive affordable medical treatment for any condition at all.
When medical coverage is refused, typically the other provisions of the policy still apply (e.g., claiming the replacement cost of stolen items).
Medical evacuation in the Slovakian Tatra mountains
Some travelers have international medical coverage as part of their everyday health insurance, though it is rarely included in government-provided health care (except for reciprocal agreements among nations). However, health insurance virtually never includes medical evacuation. Even if you are willing to forgo all other types of travel insurance, you should never ignore medical evacuation coverage. As a rule of thumb, medical evacuation flights cost 200 times the equivalent one-way economy airfare (for example, a $750 airfare would result in a medical evacuation cost of $150,000). The costs are so high they can lead families to bankruptcy. Unless you're a member of the billionaire club, you definitely need this coverage for long-distance travel (i.e. wherever traveling by surface while sick or injured would be impractical).
A medical evacuation is often a chartered trip (usually a flight) for a patient who is not well enough for other transport to better facilities or to their home country. It typically involves traveling with medical personnel looking after you throughout the return home, along with any needed equipment, medications, etc. Though the need is rare, its costs can be devastating to most peoples' savings. On-balance, the cost of coverage is not terribly high. In most cases, you should consider geography, rather than national borders, in whether or not you need this coverage. For example, someone living in Buffalo, New York who wants to visit the Canadian side of Niagara Falls would probably not opt to buy it. On the other hand, for someone living in San Francisco flying to Hawaii, it could mean the difference between returning to the SF Bay area promptly (albeit still hospitalized), and remaining stranded in Hawaii for months.
There are many reasons a traveler would need medical evacuation. In simple cases, after local treatment, you may only require medical monitoring, possibly on a commercial flight in first or business class to provide for more room. In moderate cases, you may be just well enough to travel with medical assistance while lying down, but not well enough to use a commercial airliner--especially if you have or had a communicable disease. If jumbo jet travel is possible, five seats in a row may be removed to allow you to remain laying down during the flight. Either you or the insurance company pay for all five. Though much cheaper than exclusive medical evacuation, it's reported to be quite uncomfortable. Some medical evacuation may be complicated by your condition and may result in extra costs; for example, people with decompression sickness ("the bends") cannot be evacuated normally by air, since fluctuations in cabin pressure can worsen the decompression sickness.
Some less-developed countries or the hinterlands of most countries may have no capabilities to treat serious injuries or illnesses. You might need to be immediately evacuated to the nearest suitable hospital for treatment, only to later be evacuated to your home country. The total price for this type of "double evacuation" can be extremely high, especially if the first hospital is relatively distant, and you're still very far from home.
Supplemental insurance (such as AFLAC in the USA) may cover medical evacuation, but only for about US$3,000. This is woefully inadequate for international travel. Domestic medevac is only intended to partly cover airlift to the nearest hospital (such as a helicopter serving an auto accident outside a major city), rather than evacuation to your home country while abroad. Make sure your policy covers at least US$300,000 or equivalent, and seriously consider opting for US$1,000,000 coverage (usually at a modest added cost). Also, don't confuse travel assistance programs for actual medevac insurance coverage. They may be able to dispatch an air ambulance, but you still have to pay. Make certain you're covered for DOUBLE evacuation up to the policy limit. If the insurance will only pay for one medevac, you could be stranded at a foreign hospital.
If injured far from the beaten path (a fight with a drunken polar bear in Churchill, Manitoba perhaps?) the "nearest hospital" with anything beyond the most limited capability may be farther (and more expensive as an emergency evacuation) than one may expect; domestic travelers may find a provincial insurance scheme covers basic hospitalization for injuries in another province but not a costly Arctic helicopter ride.
Example of a Patient Transport Unit for hospital flights
If you are incapacitated while traveling, some policies will pay for a relative or friend to travel to you and either stay with you or escort you home.
In addition to covering your medical expenses if you are ill or injured, some policies will pay a lump sum to you or your estate in the event of an accident or untoward event. For example, they may pay you a fraction of your salary for a certain time if you are injured while traveling and unable to work.
An insurance policy may cover expenses incurred by your estate related to your own death while traveling, such as the cost of arranging a local funeral and burial or cremation, or the cost of transporting your remains home. Having medical expenses covered by insurance is also very valuable to your next of kin in the event of your death as otherwise that person may be liable and your children and dependents may have their inheritance greatly reduced or canceled.
There may additionally be a lump sum benefit to your next of kin, though seldom anything approximating the amount of money a life insurance policy might pay.
Travel insurance will often cover expenses related to unexpected cancellations by your carrier or destination providers, e.g., costs associated with or induced by a canceled flight, including accommodations, meals and other incidentals. Cancellations due to emergencies are often also covered; some possible examples include the following:
Depending on what's happened, the insurer might pay re-booking fees, refund lost deposits, or pay for travel home. Travel insurance pays only for direct losses such as these. You won't get additional compensation for being disappointed due to your holiday being cancelled. Also, there is no compensation for planning, preparation, items purchased for your trip, etc. In extreme cases, if you would really be sacrificing a lot of money if the trip were cancelled—even if all travel-related deposits and non-refundable payments were reimbursed—you'll have to contact a specialty insurer such as Lloyd's of London. An example would be a performer who's rented an auditorium or theater with a hefty deposit, as no travel insurance would ever cover this. Contact the specialty insurer first, as they may offer the usual travel insurance at a discount in addition to whatever special needs you have, if you buy both.
High-quality policies may cover your own discretionary cancellations if there is an exceptional circumstance: for example, some travel insurance policies will pay you the cost of your ski lift tickets if a resort has shut due to lack of snow. Very good coverage (with payment for quality options) may include payment for a major portion of unavoidable costs even if you arbitrarily decide not to take the trip.
There are always a raft of conditions about cancellations based on your purchase of certain coverage options. Not all policies have these exemptions. Shop around and compare if you find unacceptable terms. Examples of troublesome situations include:
No departures
Take care with cancellation waivers offered by tour packagers or operators and travel packagers/consolidators who've arranged your travel. If you or they must cancel, such waivers typically cover only what you've paid them, and not induced costs or other related commitments you've made. Waivers also won't cover your costs if cancellation is due to bankruptcy of the packager/operator. Good insurance often does cover such risk.
Key caveat: For any cancellation, you have a duty to minimize all induced, avoidable costs/expenses.
If you have to cut your trip short for certain reasons (usually illness on your part or on the part of a relative) some policies will pay the cost of an additional return ticket so that you can resume your journey later. This may apply only before a certain time (they won't fly you back if you had only 48 hours left of the holiday anyway!).
If there's any chance that your trip might extend beyond the period of your insurance, make sure that you know in advance how you can extend the policy and whether you can do this while traveling. It is generally much easier to extend a policy if you request the extension while you're still covered: obtaining a policy when you're traveling but aren't already insured is difficult. In addition, if you let your policy lapse you will obviously not be covered for anything, including medical expenses, while you arrange a new policy. Many policies require that you apply for an extension at least 7 days before your policy expires.
When planning a trip, pay for your policy to cover a few days after your intended return. In the event of last-minute delays or changes of plan which extend your trip, you then have a few days to sort out any extension of the policy you need. Some policies will automatically extend if the delay is part of a problem that you could claim for: for example, if you have insured against delays and the delay extends your travel past the end of your coverage, the policy is automatically extended. This will typically not apply to pre-existing conditions or to high risk travelers such as the elderly, even if you fully disclosed pre-existing conditions when applying for cover.
Extensions to your policy are never guaranteed to happen. They will always be at the discretion of the insurer and may be refused based on your previous claims and any other information that you disclose when applying for the extension (and you will usually be required to disclose anything you think might be relevant lest the policy be void). Some insurers treat all applications for an extension as an entirely new application and will re-evaluate your circumstances before insuring you. Medical problems that occur during your holiday may count as pre-existing conditions when applying for an extension and certainly will if applying for a second policy.
Getting your belongings stolen is another situation when a travel insurance is useful
Some travel insurance policies cover the loss of or theft of your belongings while travelling. Those covering loss or theft of belongings are typically among the more expensive policies, often aimed at business travelers. If claiming for theft, you must file a police report about the theft and get documentation, no matter how unlikely it is that the police will take any action. The insurance company will not pay your claim without a police report. In the Third World, always seek local advice before dealing with the police, especially for a relatively minor loss.
You may need to provide a list of items over a certain value and pay an extra premium to insure them. In the cases of expensive and easily disposed of items like cameras and laptops, policies may cover only violent theft or forced entry, e.g., if you leave your belongings in a room and they are stolen, coverage may be invalid if there was no forced entry. When considering claiming for damage, check the terms carefully: many expensive and fragile items are only covered if damaged while being carried by you. It is very common to exclude any damage done to your belongings if they travel as checked luggage--you must keep them on your person to be covered. Theft from unattended vehicles will have limited coverage, as will theft of, and particularly simple loss of, cash, money orders, travelers checks, and credit cards. For the latter two, contact the company, as they will usually reimburse your loss.
Personal liability will cover the cost of any damages, compensation and legal expenses that you are legally liable for as a result of your negligence. For example, if you accidentally burn down your hotel room, the hotel or its insurer may seek damages to cover the cost of the repairs and for lost income.
Senior tourist boarding a tram in Lisbon
Travel insurance becomes increasingly difficult to get after age 65, with your age alone being considered something of a pre-existing condition. The precise cutoff for receiving insurance without an additional premium and/or medical examinations varies from 55 to over 70 for some insurers. As you age, you will face increasingly higher premiums and perhaps excess charges or deductibles on claims, and your existing medical conditions may be partly or totally excluded. This varies somewhat by insurance company and whichever country you reside in.
Some policies have an excess or deductible amount. This is the amount you have to pay out of pocket before your travel insurance starts paying out. In general, the lower the deductible, the higher the insurance premium. Travel insurance with a $5,000 deductible can be as little as $10/month: that means you will have to pay out of pocket for minor expenses or even a mid-level problem like a broken wrist, but it will be a financial lifesaver if you have a serious accident.
As noted above, quality coverage can be crucial. The legal terms will be declared in the detailed contract. You should be offered a copy before you purchase the policy, and carry it (in some form) with you while traveling.
To judge one part of that quality, review carefully terms that could "excuse" the insurer from paying benefits, e.g., going to destinations declared especially dangerous by your government, medical or medical evacuation costs induced by a terrorist act, or whether you have the option to cancel or cut-short your trip due to what you may (rightly or wrongly) perceive as too much danger...even an unforeseen forecast of terrible weather. If in doubt, call and discuss details of your trip and coverage with an agent of the insurance company.
In concert with the above discussions, these tables reflect coverages under three kinds of multi-coverage policies offered by one reputable insurer as of 2012. The first table reflects “top level” coverage items. You should see most/all such features (and perhaps others) immediately mentioned by a policy. You'll notice that the "Moderate Coverage" (Cvg) and "Deluxe Cvg" examples here are better oriented to international travel.
Feature | Basic Cvg | Moderate Cvg | Deluxe Cvg |
Trip/flight cancellation | 100% | 100% | 100% |
Trip interruption | 100% | 150% | 150% |
Emergency accident & sickness medical expense ($50 deductible) | 10,000 | 50,000 | 150,000 |
Pre-existing medical condition | None | Included | Included |
Baggage & personal effects ($50 deductible) | 750 | 1,000 | 2,500 |
Baggage delay | 200 | 300 | 500 |
Trip delay | 500 | 750 | 1,500 |
Missed connection/itinerary change | None | 500 | 750 |
Emergency evacuation, medically necessary repatriation & repatriation of remains | 100,000 | 500,000 | 1,000,000 |
Renter’s collision insurance (for liability, optional extra cost) | 50,000 for $7/day | 50,000 for $7/day | 50,000 included |
Accidental death & dismemberment (AD&D) | None | 10,000 | 25,000 |
AD&D air only | Optional | Optional | 100,000 |
Pet care | None | 300 | 300 |
Children under 17 | One free per covered adult | All free | All free |
Cancel for any reason | None | 75% of trip cost | 75% of trip cost |
Medical & legal assistance | Included | Included | Included |
Political evacuation | None | Included with optional Medical | Included |
Lost baggage retrieval | Included | Included | Included |
Prescription/eyeglass replacement | Included | Included | Included |
Passport replacement/visa info | Included | Included | Included |
ID/credit recovery assistance | None | Included | Included |
This next table reflects sometimes hidden details of coverage, in this case just for “Trip/flight cancellation or interruption". A good insurer will explain any qualified details/exceptions behind every major/top-level type of coverage offered.
Some coverages may be increased by paying additional premiums, e.g., for rental car liability. Others must be obtained through a separate policy, e.g., under "Injury" you may have no coverage if you voluntarily participate in risky or violent activities such sky-diving or rugby...unless you opt and pay for a special option (or rider), perhaps after describing the activity to the insurer. If they decline, you face getting a separate policy, perhaps from the same insurer...if you're so inclined. Having already bought a policy, some insurers may allow you to later increase coverage... except for pre-existing conditions unless you bought it before or promptly after your first cost commitment to your trip (see "When to buy" below).
As discussed above, look at the details thoroughly, especially if contemplating a trip to distant lands. Once you have done this once and were happy with the insurer, for subsequent travel you may only need to quickly consider their same policy and options before buying it.
Travel insurance from a vending machine? Only in Japan!
You can obtain travel insurance direct online, through your travel agent, your normal insurers, or any one of a number of specialist travel insurers. Shop around. Because travel insurance policies are somewhat interchangeable, there are a number of websites where you can compare policy costs.
Like most insurance, the lowest tier has the highest cost per amount of coverage. This occurs because every claim—no matter how large or small—feeds from the lowest tier. In comparison, very few claims go into the highest tier. If you want $250,000 of Medavac insurance, you're going to pay for it. But if you want $1,000,000 coverage instead, the premium increase is very modest. Of course it's a waste of money to insure your belongings for more than they're worth, but catastrophic injury, illness or a major delay could happen to anyone.
You purchase travel insurance for international trips through an insurer in your country of residence, i.e., the country to which you'd want to be evacuated to or return to after a serious medical emergency, and/or the country you'd need to travel to in the event of the death of a non-traveling close family member. These are assumed to be the same country. However, if you have close family residing abroad, many insurers would accommodate travel to any part of the world, provided you'd pay by credit card any difference in air fare.
If you are a member of a travel association or large professional group, you may find that it offers or endorses an insurance provider that provides extra cover or better rates. Failing that, you may find cover through an on-line search. But take care that the company has a good reputation, e.g., from friends/family who have had to file claims, or local travel agents (mere on-line reviews/ratings may not be genuine). The discounts available here can be huge. A $20 membership of your local bridge club may save hundreds when you realise you can be covered under their annual travel insurance.
Very regular travelers taking three or more trips a year may find that "ongoing" or "periodic" travel insurance, typically purchased a year at a time, can be cheaper than insuring each trip individually. As long as your ongoing insurance is valid, you don't need to remember to buy insurance every time you go somewhere and you will probably save some time and hassle as well. Most major travel insurers offer such policies. Large businesses often purchase such insurance for their key or frequent travellers. Beware that even as the travel insurance is ongoing, there may be a limit on how many days at a time you may be traveling — usually not more than one or a few months. This is because travel insurance is for travel, not a cheap solution for expats going abroad for months or years. If you're going on a very long trip, check this, and contact your insurance company if needed.
Some credit card companies insure trips purchased with certain types of credit cards they issue. Coverage will almost always be strictly limited to the costs of travel so purchased. Credit card insurance may be invalidated for travelers who paid travel deposits in cash rather than using the card. Many cruise and travel agencies offer travel policies for travel booked through them. Costs and quality of coverage can vary widely, so examine terms carefully. Business travelers or university students on exchange may be covered by a company-wide insurance policy, but if you intend to take any side trips or have a short vacation check the coverage. Usually, these must be of a fairly short length to be covered by such a policy. Be sure to check any "existing deal" carefully, and ideally get confirmation in writing.
Avoid:
Cruise insurances only cover the cruise itself, and not even all of what may happen onboard
You will get the best value and coverage from your policy if you purchase it as soon as your travel plans are final. Your travel insurance will only cover you from the day you purchase your policy, so if you are injured and unable to travel the day after you buy your ticket you won't be covered unless you have already purchased your insurance. Any medical conditions you have or may develop between booking your trip and buying your travel insurance will be considered "pre-existing". Any outbreak of violence, anywhere on your itinerary, that occurs before you purchase your policy probably won't be covered by a claim; if after purchase, and great danger (e.g., violence/combat) can be expected, many policies will not cover their consequences. Natural disaster coverage can vary widely among insurers. After examining coverage descriptions on their web site (if any), consult with an insurer's agent for advice about their various policies, variable coverages, and any locations on your itinerary that may have or create complications.
You can purchase travel insurance as late as your day of departure, although if you have pre-existing conditions (some that may need to be evaluated and accepted by the insurance company) you would usually be out of luck. Basically, good policies/coverage options can cover many or all pre-existing conditions (sometimes at modest costs for those options), but only if you buy coverage within a very short time after booking your travel ("booking", as distinct from when you pay for it); a few others may allow purchase of such coverage up to two weeks after booking. (See "Pre-existing conditions" below) If you book a trip long before it will begin, better insurers will let you buy an initial policy that covers your trip deposit, unavoidable risks, and pre-existing conditions. You can then later increase the policy's monetary coverage by paying an additional premium for increased risks or trip expenses, e.g., right after you've paid the rest of the trip cost.
The price of travel insurance depends on many things; who is traveling, where, how, for how long...
There are a number of factors that generally influence the cost of a policy.
Do not fail to declare to the insurance company all relevant details as you buy coverage; otherwise, they may not honor your claim.
Traffic accidents account for many hospitalized travelers
Read your insurance companies procedures if you incur any expense that may result in a claim. If in any doubt, contact the insurer. Some insurance companies may require you to contact them before incurring any form of medical expense—they may have specific doctors and hospitals they will make arrangements with. If you require emergency treatment or are taken to hospital, inform them as soon as possible. Keep the expenses you incur to a minimum, and keep documentation for reimbursement.
Most policies require a police report to be filed for any items lost or stolen, but can offer an alternative in some cases, which can be useful in countries where it costs money to file a police report. You may need some proof of ownership to present with your claim.
Do not arrange your own evacuation unless your life is in danger and you or your companions cannot talk to the insurer first. As explained above, your insurer may have fully-effective, alternate means to arrange what you need, and avoid one-time costs with Medavac companies they don't normally do business with. Your travel insurance won't pay (or pay fully) if evacuation is otherwise self-arranged. In case of unavoidable self-arranged evacuation, go no further than what's necessary to obtain proper care—not all the way home (in most cases).
All claims should be filed promptly. Most insurers have a limited period of time after a given event for which you can claim associated expenses—usually no more than a year.
Your trip insurance is secondary coverage for your trip. That means you have to make every effort to recover your costs from other parties before making a claim. Ask for refunds from providers for all or part of the costs of tours, lodging, etc., that you had to cancel. Afterwards, make insurance claims for the outstanding amounts.
You have a duty to avoid unnecessary costs as you arrange for the premature end of your trip, e.g., notify tour operators/hoteliers of your circumstances and cancel what you can to obtain all possible refunds, don't use (or make claims for) five-star hotels and first-class air for the rest of your group if that was not already part of your trip.
False and exaggerated claims can be prosecuted in your home country as "insurance fraud." Overall, this causes everyone's premium to rise for insuring their trip.
Purchase of travel insurance still means that most clinics and hospitals may require payment in advance, or sometimes by incremental payment as various services are rendered. This may require access to a quite significant amount of cash to keep things moving...or at least an accepted credit or debit card with significant resources behind it. You'll later make any claim with the insurance company upon your return home. This is almost always the case if the problem is one that can be dealt with on an outpatient basis. For in-patient care, you're best off if your insurance company has an agreement with the provider or immediately establishes one...if feasible. Otherwise, your out-of-pocket bill (for your credit/debit card) can become very substantial.
Major travel insurance companies may be slow to respond with appropriate assistance and equally slow to refer a claimant to a suitable medical service...especially in less-developed areas. Delays may be experienced if the insurer is slow or indecisive in authorizing treatment. Difficulties may arise from an insurer not authorizing a payment guarantee to the local medical services provider. Delays in rendering appropriate treatment are a common outcome. Try to gain a comprehensive understanding of the policy terms and limitations of your travel insurance cover well before departing your home country. And try to understand the limitations of coverage and treatment during a political or military crisis as well.
Some travel insurance companies and their emergency response centers may not live up to your own expectations of regional knowledge, appropriate case management and speedy response. Your best approach is always common-sense, some basic pre-departure research about your destination and the application of good situational awareness whilst traveling. Try to have your own plan in place to deal with any crisis you may encounter when traveling rather than relying solely upon a perhaps inadequately skilled or under-qualified person sitting in a distant call center who may have their role complicated by problems with language. That can compromise communication and access to the insurer's decision makers.
If staying a while in one location, you may wish to carry the names and contact numbers of one or two of the major local medical and evacuation providers so that you know how to quickly obtain medical assistance should an emergency arise. Always ensure that you contact your insurer as soon as possible should an emergency occur. Otherwise, you may find out later that they are unwilling to accept any liability for payment for what should be legitimate expenses.
Always keep a thorough record of all expenditures for any service likely covered by your insurance, as well as communications with your insurer. This includes full and detailed invoices and receipts for all services provided and any incidental costs. If you do not understand the detail of anything you've been billed for, ask for an explanation. If an explanation is not forthcoming or it looks excessive or unnecessary, withhold payment or authorization until you receive an acceptable explanation.
If you are travel to a war zone for some reason, don't expect to be able to purchase insurance
Many insurers specifically exclude travel to countries and areas known to be extremely dangerous. As a rough guide, if the US State Department or your own country's government recommends against any travel to a particular country or area, you will find it difficult to get insurance coverage or benefit from what you already have. As above, always check the terms carefully, and if you are traveling to an unstable region, keep an eye on the travel warnings for any updates that might invalidate your insurance or "neutralize" its coverage while there.
If you have to travel to a war zone for work, your employer will usually arrange and bear the cost for special insurance with very high premiums. Check with your employer before you leave to be sure.
If you are incapacitated, your travel companions or contacts at home will need to deal with the insurer, so make sure they have contact details and are legally empowered to act in your interests, e.g., in the policy. Most insurers have a 24-hour hotline that you can call. Often, this service is an advice hotline and the insurer may transfer you to their professional staff or those in your area to advise you about medical facilities and services available. If you or a travel companion can first inquire locally about medical capabilities, that can also be useful.
Make and carry copies of your policy and your insurer's contact details with you. They need to show the insurer's e-mail address and international phone numbers for advice/authorizations and making claims. Have another copy in your luggage and online (e-mail to yourself with attachment, or stored in the "cloud"). If traveling with a laptop or tablet, store a copy in its memory or disc (accessible without the internet). Also give policy/contact copies to traveling companions and relatives or friends back home willing to help. They must know with whom, and how you are insured. If you are traveling to more remote areas (especially alone), give a copy (or at least basic information) to whichever local person is most responsible for hosting your visit, such as the resort manager or tour guide.
Always legally authorize medical care for your minor children and teens when you travel apart. In many countries, minors cannot consent to medical treatment, and doctors can only give life-saving care — nothing more — without your permission. Grandparents and other close family are not automatically authorized to consent. If there were any delay in contacting you, medical personnel cannot set broken limbs, give pain relief, etc. This applies equally to minors staying at home without a custodial parent, and trips where minors and their parents will be in different locations at times during their travels. Avoid casually written permissions, and use a power of attorney legal document, where you choose another adult to make such medical decisions. This can be any competent adult, and doesn't have to be (and usually isn't) an attorney. Ready-made forms are available from libraries, bookstores, or online, and just fill in the blanks. Check if notarization is required, and where needed, have a certified translation in the legal language of the country where the minors are staying. (Inquire with the embassy or consulate in your area.)
Don't forget to leave the documents with whomever is caring for your children. Instruct them to bring it to the doctor's office or emergency room, but not give it to any ambulance or paramedic crew. This is considered "essential care" (no permission needed), and you run the risk of the documents getting lost. It can wait until your children's caretaker arrives at the hospital, as it will be some time before permissions will be needed. Storing them in a safe place in the caretaker's vehicle will insure they are not forgotten.
